This solution is available to contact centers using Cisco Unified Contact Center Express v8+ and Enterprise (UCCE) v7+ (including Packaged UCCE); however, if you are still running an older version of a Cisco Contact Center, or if you are on a completely different platform, let’s talk.
Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting.
Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring DASHBOARDS & WALLBOARDS providing think-through reports that fit the needs of every team using or influened by the performance of the contact center.
For example, does your statistical day start at 7AM and not after midnight? No problem. It can be taken into account in the calculation of all of the Key Performance Indicators (KPIs).
Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system.
Is the service desk using a contact center as well? Build a custom layout for the service desk department – so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring DASHBOARDS & WALLBOARDS lets you build team specific layouts.
WEB Client allows you to be connected to the contact center from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions – all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance.
this solution is built, further developed and supported by 2Ring, a Cisco Preferred Solution Develop
a web-based tool available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot every day operational changes in a contact center can be implemented without having the IT department involved. Here is the list of features:
made to provide real-time statistics in a browser. It is ideal for accessing information on the go – on cell-phones and tablets (no need to download and install an app), and it is also great for integrating your real-time data into other applications – such as agent and supervisor desktops (including Cisco Finesse and Cisco Jabber for Windows). Here is the list of supported features:
is a feature-rich application made to deliver much more than real-time statistics to Windows based workstations. It is ideal for displaying content on large plasma screens in contact centers or in break and coffee rooms (a miniPC with Windows Vista and above is attached to the back of a plasma screen connected to the screen via HDMI, VGA, or another type of cable). Here is the list of supported features:
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