MoYoBi for Microsoft Teams

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About

Cloud-based solution designed to enhance management, monitoring and call analytics for Microsoft Teams.

The Teams Voice Management module offers a provisioning suite of tools for managing user policies and Direct Inward Dialing (DID) numbers, now with enhanced automation to significantly reduce the workload on your IT team.

Implementing a call queue management system can streamline processes and improve efficiency by allowing non-administrative employees to make specific changes to auto attendant and call queue configurations.

Provides dedicated statistics and detailed reports to supervise the activity including Real-Time KPI’s on Auto Attendants, Call Queues, Agents and Users.

 
File:Microsoft Office Teams (2018–present).svg - Wikipedia
 
 

aaS Solution for Management, Monitoring & Call Analytics for Microsoft Teams

  • Full Teams integration using the last Graph API’s

  • Easy to configure with Few clicks & credentials

  • Supporting Operator Connect, Direct Routing & Calling Plan

  • Automatic synchronizing with Azure AD

  • Provisioning solution including a DID Management tool

  • Schedule AA&CQ configuration elements, including personalized voice messages, precise opening and closing dates, and top-tier agents assignment

  • Getting full usage & details for Users, Call Queues and Auto-Attendant

Powered aaS complete multi tenant solution for Service Providers

MoYoBi is able to manage from 1 to +1000 customers on one platform. Each customer can handle 20 to +100.000 users. This approach not only enhances agility and speeds up deployment but also delivers added value by allowing clients to quickly adapt to market changes and innovate more effectively, thereby enhancing their competitive edge.

New Reporting Designs including Predefined Widgets

Comprehensive filtering, graphical representation of data, fully automated reports generation and e-mail delivery to the relevant people

Dedicated AA, CQ & HG Statistics Reports

Dedicated Reports for Auto Attendants & Call Queues.

Dynamic Dashboard including different widgets types

Microsoft Teams Historical Dashboard
solution gives users the option to obtain statistics on auto-attendant / queue / agent performance, such as: answered or missed opportunities, caller experience and promptness
in finding a resolution for incoming requests.

MoYoBi

Cloud Licensing

  • A smart way to manage Subscription & Perpetual MoYoBi licenses for all your customers in a centralized view
  • A secured & online license consumption including status dashboards
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ISO/IEC 27001:2022

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