a vital extension for all Cisco Finesse deployments
Offered in two bundles – STANDARD and ENHANCED, the gadgets are a solution of great value especially if you are looking to integrate Cisco Contact Center with multiple information systems, improve collaboration among agents, and connect remote experts and back office workers to agents and thus to customers with the goal of improving customer satisfaction, comfort and first call resolution.
The solution is available to all contact centers using Cisco Finesse for Cisco Unified Contact Center Express v10+ and Enterprise (UCCE) v9+ (including Packaged UCCE).
on custom development efforts via deployment of this true essential power pack that significantly extends the capabilities of what can be done in Cisco Finesse without reaching out to developers.
Creating a truly unified workspace
for agents as well as for supervisors by integrating Cisco Contact Center with CRM (e.g. Salesforce), helpdesk, and other types of web-based solutions that can run in iFrames. Don’t let your agents juggle multiple application windows anymore.
Agents make fewer mistakes due to easily available information displayed automatically based on call context.
Agents can ask for help from a fellow agent during a call by sending an instant message.
Making customer interactions shorter via the use of smart action buttons that automate repetitive tasks such as database lookups, browser navigation, web service integration. Agents (Operators) have all tools (and common actions) just 1 click away.