The solution is available to all contact centers using Cisco Finesse for Cisco Unified Contact Center Express v10+ and Enterprise (UCCE) v9+ (including Packaged UCCE).
The solution is available to all contact centers using Cisco Finesse for Cisco Unified Contact Center Express v10+ and Enterprise (UCCE) v9+ (including Packaged UCCE).
on custom development efforts via deployment of this true essential power pack that significantly extends the capabilities of what can be done in Cisco Finesse without reaching out to developers.
for agents as well as for supervisors by integrating Cisco Contact Center with CRM (e.g. Salesforce), helpdesk, and other types of web-based solutions that can run in iFrames. Don’t let your agents juggle multiple application windows anymore.
Agents make fewer mistakes due to easily available information displayed automatically based on call context.
Agents can ask for help from a fellow agent during a call by sending an instant message.
Making customer interactions shorter via the use of smart action buttons that automate repetitive tasks such as database lookups, browser navigation, web service integration. Agents (Operators) have all tools (and common actions) just 1 click away.
Evercom S.R.L – Founded in 1984 in Brussels, the heart of Europe. Evercom distributes telecommunication solutions all over the world.
Rue de la Fusée 64
B-1130 Brussels Belgium
Contact Europe : +32 2 726 84 14
Contact US: +1 332 282 0950
VAT BE 0426.208.102 – RPM Brussels