Evercom, a Belgian company, entered in the Brussels Companies Register under number 0426208102, and having its registered offices at 64 Rue de la Fusée, 64 1130 Brussels, Belgium, is committed to Personal Data Protection for its Users in all its operations.

By accessing and using the Evercom website, Users agree to follow and be bound by this Confidentiality Policy, which may be amended or updated at any time without advance notice. Any amendment or update will appear online on the Website.

Non-Personal Data


Statcounter is an online service which helps us to understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. We use Statcounter because better understanding how visitors are interacting with our website helps us to improve the content, design and functionality of our site. This allows us to offer a better online experience to our visitors.
Statcounter uses cookies and other technologies to collect data on visitors and visitor activity on our website. This data includes:

  • Time and date of visit (this can help us to identify and plan for busy periods on our website)
  • IP address (this is a numerical label assigned to a device by an Internet Service Provider to enable the device to access the internet)
  • Browser and Operating System (this can help us to make sure that our website functions correctly in the browsers/operating systems used to access our site)
  • Device Information e.g., device type and screen size (this can help us to make sure that our website functions correctly in the devices used to access our site)
  • Referring Data e.g., a search engine link (this can help us to understand which search engines are helping visitors to find our website)

Furthermore, when you visit our website a Statcounter cookie (called “is unique”) may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site.

You can learn more about cookies from StatCounter and set your browser to refuse same by clicking here.

For further details, please see the Statcounter privacy policy.


To enhance and personalize navigation, cookies may be placed on your computer. A cookie is an element that does not identify the user but is used to record information about the navigation of it on the website. You can choose to refuse cookies by setting your browser.

Evercom places cookies on User terminals. These small files may contain e.g., traffic data and User preferences.

Evercom places cookies in order to:

·         Record Users’ language and country;

·         Record Users’ visits and their origin;

·         Authenticate Users.

Cookies are valid for thirteen (13) months.

The kind of personal data Evercom collects

Evercom collects and processes data that Users voluntarily supply in order to take part in a demonstration of the software, access specific content, or use Evercom sw. We also collect data on Users’ preferences and on traffic (such as IP addresses).

The ultimate purpose of processing data is to allow Users to evaluate the Evercom Software solution, access specific content, and improve services by placing cookies on User terminals and sending them marketing offers.

In order to view a demonstration, gain access to our extranet, download content, or participate in webinars, Users must transmit the following personally identifying information:

·         First and last names;

·         E-mail address;

·         Company name;

Users may add other Personal Data to their profile (telephone number, title, etc.). Evercom will never collect or process Personal Data that are directly or indirectly related to race, health status, sexual orientation, or political, philosophical, or religious beliefs.


How users’ personal data are handled

Evercom collects and processes Users’ Personal Data in good faith, in compliance with the law, and with respect for their rights. Evercom is the entity responsible for processing Users’ Personal Data.


How users’ personal data are stored


Personal Data shared by Users are hosted by BENESOL.

Evercom does everything in its power to avoid any interference with Users’ Personal Data, such as loss, misuse, hacking, unauthorized disclosure, alteration, or destruction of the Personal Data.


Evercom is legally obligated to retain the following Personal Data resulting from the creation, modification, or deletion of the Users’ Content, for one (1) year:

·         Login ID;

·         Terminal-assigned ID;

·         Types of protocols;

·         Nature of the operation;

·         Date and time of the operation;

·         ID used by the author of the operation.

Without prejudice to the following subparagraph, the Personal Data processed by Evercom will be deleted no later than two (2) years after Users delete their account or after three (3) years of inactivity on the Users’ Account.


Deleting data

Users may request that their personal data be deleted, without prejudice to Section Duration above.


Use of personal data

Websites use cookies to recognize users during a session. Necessary cookies are essential for the website to function properly.

This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Functional

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.


Transfer of users’ personal data

To access certain features of Evercom and promote our services, Users’ Personal Data (such as names and addresses) may be collected through only line Contact Forms, and Contact Form Submissions.

Evercom promises not to share or transfer Users’ Personal Data to any third parties.

Personal data are stored both on servers located within the European Union.

For specific project where servers must be located outside of the European Union, Evercom ensures from now on that the transfer of non-EU data will take place in accordance with the applicable legal provisions, subject to the stipulation of the standard contractual clauses provided by the European Commission.


Communication from Evercom

Evercom may send User’s marketing offers or content related to Evercom solutions, but Users may unsubscribe at any time. Evercom may send emails to Users at the electronic address associated with their Account for technical or administrative reasons or to notify Users of a change in its services.


How to exercise at any rights

In compliance with EU Regulation 2016/679 (hereafter “GDPR”), Users have the right to access, modify, and object to the processing of, and may request the deletion of their Personal Data collected or processed by Evercom.

The concerned party has the right to make a complaint to the Authority for the Protection of Personal Data.


Users may exercise this right by writing to the Evercom’s Data Protection Agent directly at dpo@evercomgroup.com.



UPDATED ON May 6th, 2021